Report a highways fault or concern

Our streetlights section allows you to report faulty streetlights. If you notice a problem with traffic lights, you can report it from our traffic management pages.

With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it isn't possible for us to inspect all of the network all of the time. You can help us by reporting any maintenance problems you see.

It's important to provide accurate details of the problem, including:

what the problem is
where it is located
when you noticed the problem
your name and contact details

Exceptions

For highway defects within the Telford and Wrekin area only telephone 01952 384000 or visit their website.

The following roads in Shropshire are maintained by the Highways Agency. For general enquiries, contact their office on 0300 123 5000 or email ha_info@highways.gsi.gov.uk

M54 whole length
A5 Preston Island (junction with A49 north of Shrewsbury) to county boundary Chirk
A5 Shrewsbury to Telford
A49 south of Shrewsbury by-pass
A483 south of A5 Roundabout Oswestry Mile End to Llanymynech
A458 west of Shrewsbury bypass

You can also view maps showing the roads maintained by us and the Highways Agency by clicking on the attachments on this page.

Office opening hours

Monday to Thursday 8am to 5pm
Friday 8am to 4pm

What happens next?

All reports will be responded to within seven to ten working days. For urgent problems we aim to visit the site within 24 hours. For non-urgent problems it may be more cost effective for the inspection to be delayed until a member of the local highway maintenance staff is near the area.

Emergency problems

If the problem is urgent, please telephone 0345 678 9006 (Highways Customer Services).

Problems notified to us online over the weekend will not normally be read until Monday morning.

Status notification descriptions

Information about the status notifications people may receive by email after reporting an issue.