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Shropshire Council

Report a highways fault or concern

With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it isn't possible for us to inspect all of the network all of the time. You can help us by reporting any maintenance problems you see, using the appropriate option on this page.

It's important to provide accurate details of the problem, including:

  • what the problem is
  • where it is located
  • when you noticed the problem
  • your name and contact details

Our streetlights section allows you to report faulty streetlights. If you notice a problem with traffic lights, you can report it from our traffic management pages.

Exceptions

For highway defects within the Telford and Wrekin area only telephone 01952 384000 or visit their website.

The following roads in Shropshire are maintained by the Highways Agency. For general enquiries, contact their office on 0300 123 5000 or email ha_info@highways.gsi.gov.uk

  • M54 whole length
  • A5 Preston Island (junction with A49 north of Shrewsbury) to county boundary Chirk
  • A5 Shrewsbury to Telford
  • A49 south of Shrewsbury by-pass
  • A483 south of A5 Roundabout Oswestry Mile End to Llanymynech
  • A458 west of Shrewsbury bypass

You can also view maps showing the roads maintained by us and the Highways Agency by clicking on the attachments on this page.

Office opening hours

  • Monday to Thursday 8am to 5pm
  • Friday 8am to 4pm

What happens next?

All reports will be responded to within seven to ten working days. For urgent problems we aim to visit the site within 24 hours. For non-urgent problems it may be more cost effective for the inspection to be delayed until a member of the local highway maintenance staff is near the area.

Emergency problems

If the problem is urgent, please telephone 0345 678 9006 (Highways Customer Services).

Problems notified to us online over the weekend will not normally be read until Monday morning.

Status notification descriptions

Information about the status notifications people may receive by email after reporting an issue.

Pothole and surface problems

If you've noticed a pothole or road surface problem please report it online.

Barrier or bollard problem

If you've noticed a problem with a barrier or bollard please report it online.

Spillage

If you've noticed a problem with a spillage please report it online.

Problem with a sign

If you've noticed a problem with a sign please report it online.

Manhole cover

If you've noticed a problem with a manhole cover please report it online.

Kerbs or studs (cats eyes)

If you've noticed a problem with kerbs or studs (cats eyes) please report it online.

Road markings

If you've noticed a problem with road markings please report it online.

Road structure, eg bridge

If you've noticed a problem with a road structure, eg a bridge please report it online.

Flooding

If you've noticed a flooding issue please report it online.

Winter maintenance programme

If you've noticed a problem with our winter maintenance programme please report it online.

Electronic sign

If you've noticed a problem with an electronic sign please report it online.

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Set your location and we can give you information about services in your area.

We won't use this information to identify you. We will store it until you leave the site.

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