Shropshire Council

First Point of Contact survey

  • Period: 01 February 2024 - 14 March 2024
  • Status: Closed
  • Audiences: Everyone
  • Topics: Customer services
  • Type: Public

We want to hear about your experiences of Shropshire Council's Adult Social Care First Point of Contact telephone service. This is a service where adults who need first-time help, support or advice about social care can phone the council. More information about this service can be found here.

We are constantly trying to improve the service we offer our customers and would really value your time completing this short survey:

Your opinion matters

Tell us what you think »

Your opinion is really important to us and we really appreciate you taking the time to give us your feedback to help us improve our services.

If you'd like a survey in an alternative format please use the email below to request a copy, or call our customer services team on 0345 678 9000 and explain any support you need to allow you to respond.

You can also respond with any comments in writing:


Post: Feedback and Insight Team, Shropshire Council, Shirehall, Abbey Foregate, Shropshire SY2 6ND.

Data protection

Information collected in our surveys will only be used by us (Shropshire Council) to inform the immediate and future provision of our services. The information you provide will be kept confidential in accordance with our Privacy Policy. It will not be shared outside of Shropshire Council. Information collected via our online surveys (hosted on the Surveymonkey website) will be stored on SurveyMonkey’s servers in the United States of America and SurveyMonkey gives an undertaking never to disclose the survey questions or your responses to others without permission.