Newsflash:
Service issues
We are currently experiencing problems with our phone lines and some online services. We apologise for any inconvenience.
Use of cookies
We're using cookies on this site to:
- Remember settings and information, so you don't have to keep re-entering them
- Measure how you use the site so we can make sure it meets your needs
- Optimise performance so the website is faster and more reliable
Information in our cookies can't be used to identify you personally. By continuing to view pages and use services on this website you're consenting to the use of cookies to store data on your computer.
To opt-out, delete or reject cookies
We recommend you allow the cookies set by this website as they help us provide a better service. However, if you don't want to receive cookies there are a number of options available. You can:
- Set your browser either to reject all cookies
- Only allow “trusted” sites to set them, or
- Accept only those cookies from those websites that you're currently on
Cookies on our website
| Name | Description | Expires |
|---|---|---|
| HAPSRV | Is used to help optimise performance of our site. | When you close your browser |
| scgid | Is no longer used and we're updating our system to remove this. | Not set |
| voted_(number) | We use this to prevent people from voting on a quick survey more than once | One year |
| Localview. | Cookies that begin with 'Localview.' are required to use our mapping system. It remembers your last map location which is displayed when you open a new map. | One year |
|
scGeoLocv2 |
We use this for our "Find my nearest" service | When you close your browser |
|
scGeoPosv2 |
We use this for our "Find my nearest" service | When you close your browser |
|
dismissnewslfash |
Allows you to hide a newflash once you have read it. | When you close your browser |
|
dismissservicenewsflash |
Allows you to hide a services newflash once you have read it. | When you close your browser |
Third-party cookies
Google Analytics
Google Analytics tracking uses cookies in order to provide meaningful reports about site visitors. However, Google Analytics cookies don't collect personal data about visitors. The following cookies are set by Google Analytics (taken from Google).
| Name | Description | Expires |
|---|---|---|
| __utma | Used to determine unique visitors | Two years |
| __utmb | Used to establish and continue a user session | 30 minutes |
| __utmc | This cookie is no longer used by the ga.js tracking code to determine session status | Not set |
| _utmz | Used to store the type of referral used to reach the site | Six months |
Siteimprove
Siteimprove uses the following cookies:
|
Name |
Session (End when the browser closes)/ Persistent (Time) |
Why is the cookie being used? |
Company |
|---|---|---|---|
|
__cfduid |
1 year |
Analytics |
Hubspot |
|
__cfduid |
1 year |
Analytics |
Hubspot |
|
__cfruid |
Session |
Functionality |
Hubspot |
|
__d_hsutk |
30 minutes |
Functionality |
Siteimprove |
|
__hssc |
30 minutes |
Functionality |
Siteimprove |
|
__hssrc |
Session |
Functionality |
Siteimprove |
|
__hstc |
2 years |
Analytics |
Siteimprove |
|
_ga |
2 years |
Analytics |
|
|
_gat_UA-4032296-8 |
1 minute |
Analytics |
|
|
_gid |
1 day |
Analytics |
|
|
ARRAffinity |
Session |
Functionality |
Siteimprove |
|
ARRAffinity |
Session |
Functionality |
Siteimprove |
|
ASP.NET_SessionId |
Session |
Functionality |
Siteimprove |
|
AWSELB |
Session |
Analytics |
Siteimprove |
|
bcookie |
2 years |
Analytics |
|
|
BizoID |
6 months |
Analytics |
|
|
bscookie |
2 years |
Analytics |
|
|
cf_use_ob |
39 seconds |
Functionality |
Hubspot |
|
DFTT_END_USER_PREV_BOOTSTRAPPED |
2 years |
Analytics |
Siteimprove |
|
driftt_aid |
2 years |
Functionality |
Drift |
|
driftt_sid |
30 minutes |
Functionality |
Drift |
|
hs_ab_test |
Session |
Functionality |
Hubspot |
|
hubspotutk |
10 years |
Analytics |
Hubspot |
|
lang |
Session |
Analytics |
|
|
lang |
Session |
Analytics |
|
|
lidc |
1 day |
Analytics |
|
|
nmstat |
2 years |
Analytics |
Siteimprove |
|
nmstat |
Session |
Analytics |
Siteimprove |
|
siteimproveses |
Session |
Analytics |
Siteimprove |
|
siutm |
3 months |
Analytics |
Siteimprove |
|
sz-feedback-should-hide |
Session |
Analytics |
Siteimprove |
|
UaaSSecurity |
Session |
Analytics |
Siteimprove |
|
UserMatchHistory |
6 months |
Analytics |
|
|
vuid |
2 years |
Analytics |
Vimeo |
|
WAWebSiteSID |
Session |
Functionality |
Siteimprove |
|
WAWebSiteSID |
Session |
Functionality |
Siteimprove |
What data does Siteimprove get from visitors on siteimprove.com
Cookies enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. The primary information usually collected through cookies is statistical and technical information about equipment, and visitor actions on our website, such as:
- Traffic data
- Location and IP address
- Communication data
- Operating System
- Browser
With the exception of IP addresses, none of the information collected through these methods is personal data.
IP address
When you visit our website we record your computer's internet protocol (IP) address to help us diagnose any problems with our computer network. Any information logged isn't given to any third party companies, and is kept solely for the reasons stated above. It's not linked to personally identifiable information so all visitors to our site remain anonymous.
Please note that updates relating to our use of cookies will be published on this web page.