Shropshire Council

Ellesmere access point

Opens Closes
Monday Closed  
Tuesday 10:00 - 18:00
Wednesday Closed  
Thursday Closed  
Friday 10:00 - 17:00
Saturday 09:30 - 13:00 14:00 - 16:00
Sunday Closed  

We are working in partnership with Bethphage at The Meres Day Centre so that our customers can access a range of council services. The office provides access to Shropshire Council’s customer service centre via a free-to-use phone link. Staff from Bethphage are on hand to provide assistance to customers to use the phone link. Customers can report issues, make payments or applications and access the services they need, but please remember that they are not Shropshire Council staff and have no direct access to the Council’s systems or services. Please note you wont be able to access council services outside the opening hours shown above.

Services available

We provide a variety of services, some of which can be accessed online using the links below, you may save yourself a visit to our office. You can also report things and make payments to us for certain services using the free to use phone link.

Take a look at our 'Get involved' pages to have your say on current consultations.

Examples of what you can access online include:

Here are some links where you can look for help and information on services:

You'll be able to access other services via a free telephone link in the customer access point, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Welfare Support Team
  • General enquiries
  • Planning
  • Shropshire Homepoint


For Shropshire Council

Customer Services
0345 678 9000

For The Meres Day Centre

The Meres Day Centre
Trimpley Street
SY12 0AE