Shropshire Council

Advocacy and independent visiting services

  • Period: 09 February 2024 - 08 March 2024
  • Status: Closed
  • Audiences: Everyone
  • Topics: Children's services, Youth services
  • Type: Public

What is an advocate?

You have a right to get your voice heard via an advocate.

  • Advocates are independent: they don't work for Shropshire Council
  • Advocates listen to what you want, inform you of your rights and empower you to get your voice heard
  • Advocates ensure that your wishes and feelings are expressed and acted upon to improve your situation
  • Advocates work just for you and are on your side
  • They help you to be actively involved in decisions that affect your life
  • No problem is too big or too small

What is independent visiting?

Independent visitors are volunteers from within the local community who support children who are 'looked after'.

Following an introduction visit, the independent visitor and child or young person then meet up on a monthly basis to do an activity that they've agreed on.

We're currently reviewing arrangements for providing advocacy and the independent visiting service so that we can develop our future plans for delivery of these services.

We'll be inviting organisations to bid to deliver these services from October 2024 when the current contract ends.

Feedback from this survey will help us better understand what's working well and what could be improved in the future to better meet people’s needs. It will inform our approach to the new contract that will start in October 2024.

Who is this survey is for?

  • Those living in the Shropshire Council area
  • Children who are looked after by Shropshire Council
  • Children with child protection plans
  • Children with child in need plans
  • Care leavers
  • People who have used the service, but also those who have not

What is this survey about?

We want to hear from anyone who has had some experience of receiving support from the local or national advocacy and independent visiting services. We also want to hear from people who have not used the services. We want to understand what's working well and what could be improved in the future to better meet people’s needs.

What else do you need to know?

Your answers will be confidential and anonymised, and won't affect any entitlement to other services.

We want to ensure that...

  • Advocacy is led by the views, wishes and feelings of children and young people
  • Children and young people are active partners in the design, delivery, and evaluation of advocacy services

Children and young people who may be unable to give instructions on a specific issue have their rights articulated and championed through non-instructed advocacy.

Click on the 'How to get involved tab' to have your say.

Completing the survey is voluntary so you don't have to complete it. It will take about 15 minutes to complete. The deadline for responses is 8 March 2024.

Go to the survey »

If you'd like the survey in an alternative format please use the email below to request a copy, or call our customer services team on 0345 678 9000 and explain any support you need to allow you to respond.

You can also respond with any comments in writing:

  • Email:
  • Post: Feedback and Insight Team, Shropshire Council, Shirehall, Abbey Foregate, Shropshire SY2 6ND

Data protection

Information collected in our surveys will only be used by us (Shropshire Council) to inform the immediate and future provision of our services. The information you provide will be kept confidential in accordance with our Privacy Policy. It will not be shared outside of Shropshire Council. Information collected via our online surveys (hosted on the Surveymonkey website) will be stored on SurveyMonkey’s servers in the United States of America and SurveyMonkey gives an undertaking never to disclose the survey questions or your responses to others without permission.