Other useful contacts
For residents of or visitors to Shropshire, there are many useful services run by us or other local or national organisations that can provide you with advice and support. We've listed a range of these services below, and have put together a 'useful contacts' pdf containing their details, and the main council contact details for you to keep handy.
Concerned about someone?
If it is an emergency right now, CALL 999. Otherwise, for non-emergency situations:
- For the police dial 101
- For health and medical issues dial 111
- For Shropshire Fire and Rescue dial 01743 260200
| Service | Online | Phone |
|---|---|---|
| Concerned about an adult? Shropshire Council First Point of Contact. This service handles concerns and safeguarding calls for vulnerable adults. |
Website | 0345 678 9044 |
| Concerned about a child? Shropshire Council First Point of Contact. This service handles concerns and safeguarding calls for children. |
Website | 0345 678 9021 |
| To report a homeless person National charity linking homeless people aged 18 or over to local help. |
Website | 0300 500 0914 |
| If you are homeless Help and advice if you are homeless, or are at risk of homelessness. |
Website | 0345 678 9005 |
| Report antisocial behaviour | Website | 0345 678 9020 |
Helping you to manage - including money, benefits and debt
| Service | Online | Phone |
|---|---|---|
| Local Welfare Fund Help for people in crisis. Food, fuel or household goods. |
Website | 0345 678 9078 |
| Discretionary housing payments Extra help for those living in rented property but only if you are getting universal credit or housing benefit. |
|
0345 678 9002 |
| Help with council tax Shropshire Council. Rebates and discounts, help if you are struggling to pay. |
Website | 0345 678 9002 |
| Universal credit Department for Work & Pensions. The benefit that replaced tax credits, housing benefit, income support and income-based jobseeker's and employment and support allowances |
Website | 0800 328 5644 |
| Help to claim universal credit Service run by Citizen's Advice. They will help and advice anyone claiming universal credit up to that first payment and beyond if needed. |
Website | 0800 144 8444 |
| Jobcentre Plus For new or existing benefits, advice and support to get into work, including
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| The Pensions Service Helpline The Department for Work & Pensions. Help with state pension, pension credit, making a claim or reporting a change. |
0800 731 7898 | |
| Citizen's Advice Wide ranging advice and advocacy including money, benefits, consumer, housing, family and law. |
Website | 0808 278 7894 |
| Age UK Support, advice, services and activities for older residents. |
Website | 01743 233 123 |
| Support for carers Shropshire Council First Point of Contact. Can get you help and support through a carers assessment. |
Website | 0345 678 9044 |
| National Debtline National charity providing helpful online and phone advice, sample letters and tools to use. |
Website | 0808 808 4000 |
| Money Advice Service Another great source of help with all things money, from debt, lending, mortgages, work, retirement. |
Website | 0800 138 1677 |
| Stepchange Dedicated debt advice charity providing advice and tools for money and debt management. |
Website | 0800 138 1111 |
Gas, electricity and water supply
| Service | Online | Phone |
|---|---|---|
| Gas emergencies Energy Networks Association. If you smell gas or are worried about gas safety ring the emergency line. For all other advice including during cold weather and flooding, use non-emergencies. |
Website | Emergencies: 0800 111 999 Non-emergencies: 0345 835 1111 |
| Electricity emergency or outage 105 is a free service in the event of an emergency or outage that will put you through to your local electricity network supplier. |
Website | 105 |
| Water emergencies Severn Trent. For supply problems, burst mains or if you can't turn off the supply at STWA's stop tap. Also anyone who may need more help and support because of a medical or other condition can register for priority services. |
Emergencies: 0800 783 4444 General line and billing: 0345 750 0500 |
Broadband services
| Service | Online | Phone |
|---|---|---|
| Connecting Shropshire If you want to know more about better broadband, how to get faster broadband and what might be in place to help with this. |
Website | 01743 252 203 |
Health issues and concerns
| Service | Online Information | Telephone |
|---|---|---|
| Shropshire Community Health NHS Trust NHS Shropshire Community Health have a great A-Z list of help and services on their website, with contact numbers for each. |
Website | |
| Shrewsbury and Telford Hospitals Wards and clinics may have their own specific contact numbers, and these may be on appointment or other letters. |
Website | 01743 261000 |
| Mental Health Access Team Single point of contact for information advice and guidance on adult mental health issues |
Website | 0800 124 0365 |
| Mental Health Social Work Team You may need to be referred by your GP. The team can provide early help, signposting, short term help and goal setting, and can provide details of local drop-in sessions. |
Website | 01743 255 895 |
| Shropshire Psychological Therapies A range of help, advice, life skills and supported self-help |
Website | 0800 123 6020 |
| Shropshire Mind Support, advice and group help for adults suffering mental health issues. |
Website | 01743 368 647 |
| Samaritans Contactable 24 hours a day, seven days a week |
Website | 116 123 |
| Children's mental health and wellbeing Initial contact is through Shropshire Council First Point of Contact but there is also online support from Kooth and Beam. |
0345 678 9021 |