Shropshire Council

Other useful contacts

For residents of or visitors to Shropshire, there are many useful services run by us or other local or national organisations that can provide you with advice and support. We've listed a range of these services below, and have put together a 'useful contacts' pdf containing their details, and the main council contact details for you to keep handy.

Concerned about someone?

If it is an emergency right now, CALL 999. Otherwise, for non-emergency situations:

  • For the police dial 101
  • For health and medical issues dial 111
  • For Shropshire Fire and Rescue dial 01743 260200
Service Online Phone
Concerned about an adult?
Shropshire Council First Point of Contact. This service handles concerns and safeguarding calls for vulnerable adults.
Website 0345 678 9044
Concerned about a child?
Shropshire Council First Point of Contact. This service handles concerns and safeguarding calls for children.
Website 0345 678 9021
To report a homeless person
National charity linking homeless people aged 18 or over to local help.
Website 0300 500 0914
If you are homeless
Help and advice if you are homeless, or are at risk of homelessness.
Website 0345 678 9005
Report antisocial behaviour Website 0345 678 9020

Helping you to manage - including money, benefits and debt

Service Online Phone
Local Welfare Fund
Help for people in crisis. Food, fuel or household goods.
Website 0345 678 9078
Discretionary housing payments
Extra help for those living in rented property but only if you are getting universal credit or housing benefit.
  • Website
  • Email -
0345 678 9002
Help with council tax
Shropshire Council. Rebates and discounts, help if you are struggling to pay.
Website 0345 678 9002
Universal credit
Department for Work & Pensions. The benefit that replaced tax credits, housing benefit, income support and income-based jobseeker's and employment and support allowances
Website 0800 328 5644
Help to claim universal credit
Service run by Citizen's Advice. They will help and advice anyone claiming universal credit up to that first payment and beyond if needed.
Website 0800 144 8444
Jobcentre Plus
For new or existing benefits, advice and support to get into work, including
  • Finding a job
  • New benefit claims
  • Existing jobseekers, income support, incapacity or employment benefit
  • Maternity benefits
  • Bereavement benefits

0800 169 0190

0800 055 6688

0800 169 0310

0800 169 0283

0800 731 0139

The Pensions Service Helpline
The Department for Work & Pensions. Help with state pension, pension credit, making a claim or reporting a change.
0800 731 7898
Citizen's Advice
Wide ranging advice and advocacy including money, benefits, consumer, housing, family and law.
Website 0808 278 7894
Age UK
Support, advice, services and activities for older residents.
Website 01743 233 123
Support for carers
Shropshire Council First Point of Contact. Can get you help and support through a carers assessment.
Website 0345 678 9044
National Debtline
National charity providing helpful online and phone advice, sample letters and tools to use.
Website 0808 808 4000
Money Advice Service
Another great source of help with all things money, from debt, lending, mortgages, work, retirement.
Website 0800 138 1677
Dedicated debt advice charity providing advice and tools for money and debt management.
Website 0800 138 1111

Gas, electricity and water supply

Service Online Phone
Gas emergencies
Energy Networks Association. If you smell gas or are worried about gas safety ring the emergency line. For all other advice including during cold weather and flooding, use non-emergencies.
Website Emergencies: 0800 111 999
Non-emergencies: 0345 835 1111
Electricity emergency or outage
105 is a free service in the event of an emergency or outage that will put you through to your local electricity network supplier.
Website 105
Water emergencies
Severn Trent. For supply problems, burst mains or if you can't turn off the supply at STWA's stop tap. Also anyone who may need more help and support because of a medical or other condition can register for priority services.
Emergencies: 0800 783 4444
General line and billing: 0345 750 0500

Broadband services

Service Online Phone
Connecting Shropshire
If you want to know more about better broadband, how to get faster broadband and what might be in place to help with this.
Website 01743 252 203

Health issues and concerns

Service Online Information Telephone
Shropshire Community Health NHS Trust
NHS Shropshire Community Health have a great A-Z list of help and services on their website, with contact numbers for each.
Shrewsbury and Telford Hospitals
Wards and clinics may have their own specific contact numbers, and these may be on appointment or other letters.
Website 01743 261000
Mental Health Access Team
Single point of contact for information advice and guidance on adult mental health issues
Website 0800 124 0365
Mental Health Social Work Team
You may need to be referred by your GP. The team can provide early help, signposting, short term help and goal setting, and can provide details of local drop-in sessions.
Website 01743 255 895
Shropshire Psychological Therapies
A range of help, advice, life skills and supported self-help
Website 0800 123 6020
Shropshire Mind
Support, advice and group help for adults suffering mental health issues.
Website 01743 368 647
Contactable 24 hours a day, seven days a week
Website 116 123
Children's mental health and wellbeing
Initial contact is through Shropshire Council First Point of Contact but there is also online support from Kooth and Beam.
0345 678 9021