A tenancy agreement, or licence, is a contract between you and your landlord (the person who owns or leases the property).

The Agreement gives certain rights to both you and your landlord. For example, your right to live in the accommodation and the landlords right to receive rent for letting you live in the accommodation.

• The Agreement is a legal document and you must keep to it by law.
• The Agreement gives you the right to stay in your own home as long as you do not break the agreement. You will be asked to sign the Agreement (contract) to do so.
• When you sign the agreement (contract) for the property you become an occupier with a tenancy or licence.

Living in a house as the occupier there are things that you must do, and things that the landlord must do. Here are some examples of what an occupier must do:

• Ask for help if you need to.
• Pay your rent and any other charges. The amount will have been agreed in your Agreement.
• Pay your bills for other costs for your home.
• Look after your home. Keep it clean and tidy.
• Tell the landlord if something is broken or needs repairing.
• Be a good neighbour. Most people like peace and quiet in the evening. Do not damage your home.

If you would like to know more about any of these things we are happy to talk to you.

Here are some examples of what you can expect from your landlord:

• Your landlord will repair and maintain your home and make sure it is safe for you to live in.
• Repairs will be done within a reasonable time.
• You have a right to check who you let into your home. Your landlord should tell you when they visit.
• You have the right to complain about any of the services provided. We will deal with complaints as quickly as we can.
• Your Landlord must inform you before any changes are made that affect you.

If you would like to know more about any of these things we are happy to talk to you.