There are many different providers of healthcare in Shropshire. When you want to make a complaint, you normally complain directly to the provider of the service.

Alternatively you can complain to the organisation who commission the service. 

Hospitals

Royal Shrewsbury Hospital and Princess Royal Hospital

Service Provider: Shrewsbury & Telford Hospital NHS Trust

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS).

To make a formal complaint contact their Chief Executive.

Robert Jones & Agnes Hunt Orthopaedic Hospital

Service provider: Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS)

To make a formal complaint contact their Clinical Governance Team

Bishop's Castle Community Hospital
Bridgnorth Community Hospital
Ludlow Community Hospital
Whitchurch Community Hospital

Service Provider: Shropshire Community Health NHS Trust

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS)

To make a formal complaint contact their Complaints Manager

Commissioner: NHS Shropshire, Telford & Wrekin Integrated Care Board (ICB)

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

The Care Quality Commission have produced standards for hospitals.

Community health services

Provider: Shropshire Community Health NHS Trust

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS)

To make a formal complaint contact their Complaints Manager

Commissioner: NHS Shropshire, Telford & Wrekin Integrated Care Board (ICB)

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

Mental Health Services

Service provider: Midlands Partnership Foundation Trust

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS)

To make a formal complaint contact their Chief Executive

Commissioner: NHS Shropshire, Telford & Wrekin Integrated Care Board (ICB)

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

GP Services

To make a formal complaint contact the Practice Manager of the practice.

Commissioner: NHS England

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

The Care Quality Commission have produced a booklet to help the public understand what they can expect from their GP.

Ambulance Services

Emergency Ambulance Service

Service provider: West Midlands Ambulance Service NHS Foundation Trust.

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS)

To make a formal complaint contact their Patient Experience Team

Commissioner: NHS Shropshire, Telford & Wrekin Integrated Care Board (ICB)

Patient Transport Ambulance Service

Service Provider: Falck Ambulance Services

Commissioner: NHS Shropshire, Telford & Wrekin Integrated Care Board (ICB)

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

Out of Hours services

Urgent Primary Care

Service Provider: ShropDoc

Commissioner: NHS Shropshire, Telford & Wrekin Integrated Care Board (ICB)

NHS 111 Service

Service provider: Care UK Healthcare

Commissioner: NHS England

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

Pharmacy

To make a formal complaint contact the Service Manager of the pharmacy.

Commissioner: NHS England

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

Opticians

To make a formal complaint contact the Service Manager of the optician service.

Commissioner: NHS England

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

For complaints about private optical services contact the Optical Consumer Complaints Service.

Dentists

To make a formal complaint contact the Practice Manager of the practice.

Commissioner: NHS England

If you are unhappy with the response to your complaint, you can take the complaint to the Parliamentary and Health Service Ombudsman

For complaints about private dental services contact the Dental Complaints Service.

Sexual Health Services

Service provider: Midlands Partnership Foundation Trust

You can raise a concern informally with the Trust by contacting their Patient Advice and Liaison Service (PALS)

To make a formal complaint contact their Chief Executive

Commissioner: Shropshire Council

If you are unhappy with the response to your complaint, you can take the complaint to either the Parliamentary and Health Service Ombudsman (PHSO) or the Local Government Ombudsman (LGO).  Both Ombudsmen have jurisdiction in cases where an NHS service provider has been commissioned by a Local Authority and they may decide to conduct a joint investigation.  It would probably be best to approach whichever Ombudsman is connected with the organisation to whom you directed your original complaint - so PHSO if you originally complained to the NHS Trust or the LGO if you originally complained to the Council.

Private Healthcare

Healthwatch Shropshire's remit only covers publicly funded health and social care services, so we cannot assist with concerns or complaints about privately funded services.

For complaints about private healthcare contact the Independent Sector Complaints Adjudication Service.