If an application for travel assistance is not approved, or you're unhappy with the nature of the assistance offered, you do have the right to appeal.
Appeals should be made in writing and should set out the exact nature and grounds of the appeal.
Please note that during the appeal stages travel assistance will not be provided, nor will a change to existing travel assistance be made.
Stage 1 - principal officer
A principal officer from the Specialist Travel Team will review the original decision, including any information provided by the parent/carer in their written appeal.
Within ten working days, written notification of the outcome will be sent to the parent. This will include an option of escalating to stage 2.
Stage 2 - appeal panel
A parent/carer has 20 working days from receipt of the local authority’s stage one written decision notification to make a written request to escalate the matter to stage two.
Within 20 working days of receipt of the parent/carer's request an independent appeal panel considers written representations from both the parent/carer and any other supporting information as well as officers involved in the case and gives a detailed written notification of the outcome.