Shropshire Council

Mental health and wellbeing

Looking after your mental health and wellbeing during coronavirus (COVID-19) booklet

This great new resource contains a variety of information such as local immediate support and online resources for managing wellbeing during the Coronavirus pandemic. It includes top tips for self-isolation, a children’s 14 day coronavirus challenge and helping to manage coronavirus anxiety.

Download the 'Looking after your mental health during COVID-19' guide

Local mental health and wellbeing support directory

Download our useful directory of local mental health and wellbeing support.

New - Sources of local mental health and wellbeing support booklet

This new resource contains lots of useful local and national contacts to support mental health and wellbeing including; Supported employment, support for people with health and social care needs, support for sexual abuse, support for family and unpaid carers and support for children and young people.

Download the local mental health and wellbeing support booklet

Useful web links

24 hour help and support

  • Samaritans: Call 116 123
  • Midlands Partnership Foundation Trust:
    24/7 urgent NHS mental health service providing telephone support, advice and triage.
    If you live in Shropshire and Telford & Wrekin call: 0300 124 0365

Services for people at risk of, or experiencing a mental health crisis

  • Calmer Café by Shropshire MIND: Telephone: 01743 368647, Email:
    Open in Shrewsbury Monday, Wednesday, Friday and Saturday from 1800hrs until 2200hrs - people must telephone to indicate they are going to attend, to keep numbers to a safe level. The Calmer Café is a drop-in service specifically designed for people at imminent risk of a mental health crisis, who need a safe place to talk, receive support and make a safety plan. Please telephone in advance to ensure appropriate social distancing measures can be adhered.
  • Shropshire Sanctuary: Open every evening and night to provide person centred listening and support people in de-escalating their mental health crisis. Monday to Thursday 1700hrs till 0900hrs, Friday 0900hrs till 1100hrs, Saturday 1500hrs till 1100hrs, Sunday 1500hrs till 0900hrs
    To access the Shropshire Sanctuary Crisis support you will need to telephone the access team on 0300 124 0365 to be referred. If you have any difficulty, call 01743 368647.
    Email for any update on service.

Sources of information for parents, carers, children and young people


  • Hope Again: The youth website of Cruse Bereavement Care. It is a safe place where you can learn from other young people, how to cope with grief, and feel less alone -

Listening ear, emotional wellbeing and community support

  • Shropshire Mind: Telephone: 01743 368647, Email:
    Daytime service Monday to Friday 0900 till 1700hrs, Saturday and Sunday 1100hrs till 1500hrs. Outreach support is available Monday to Friday 0900hrs till 1700hrs.

  • Qube – Community Creative Care: Telephone: 01691 656882 Email:
    Oswestry based charity serving the needs of the local community. Support available with; Shopping and delivery, coordination of transport to medical appointments, telephone befriending, arts resources for things for people to do at home.

  • The Hive:
    The Hive has a new campaign #HiveHug, to provide online creative content and activities to people during the covid-19 pandemic. #HiveHug features music sessions, illustration exercises, photography courses, creative writing workshops and much more.